Human Resource Management of Schools

This section provides highlights of the thematic seminars previously organized for school managers, focusing on handling school complaints and disputes through mediation. The content serves as a reference for SMC members to enhance their roles of governance.

Disclaimer

Views in the videos are purely shared by the speaker in his/her capacity.  They are for reference only and should not be construed as legal advice or recommendation, which schools should obtain in each particular case if necessary.

(1) Video 1 : The Benefits of Mediation (Speaker: Mr. Albert SO, Solicitor) (Chinese version only)[Video length: about 14 minutes]

(2) Video 2 : The Soft Skills of Mediation (Speaker: Mr. Albert SO, Solicitor and Ms. WONG She-lai, Shirley, former principal) (Chinese version only)[Video length: about 2 minutes]

(3) Video 3 : Settling Dispute with School Staff (Speaker: Mr. Albert SO, Solicitor and Ms. WONG She-lai, Shirley, former principal) (Chinese version only)[Video length: about 12 minutes]

1. Regarding the handling of conflicts between staff in the past, how can mediation be used to achieve a better result?
2. If “mediation” is added to the school-based guidelines for handling complaints, do you think it will help to handle complaints and disputes? What are the reasons?

1. Please read Guidelines for Handling School Complaints (Updated on 5.10.2023). [37 pages]
2. Please read EDB document "Reference materials on Mediation". [2 pages] 
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