Performance Pledges

The Education Bureau is committed to providing quality education for the society.  Since the launching of performance pledges, most of the established targets have been achieved.  We are committed to enhancing our efficiency and effectiveness from time to time.  Through the collaboration of all staff of the bureau, we will continue to provide the best service to meet the aspirations of our community.

Our Pledges	Results Achieved (% Meeting Targets) (July to September 2024)
Assist children in obtaining first interview for admission to public sector schools up to Secondary 3 within 7 working days	100.00%
Arrange admission for children to public sector schools up to Secondary 3 within 21 working days	100.00%
Subject to the assessment and recommendation of specialists and parents’ consent, refer children to special schools within 14 working days	100.00%
Issue teacher registration certificates or teaching permits within 25 working days (December to August) and 27 working days (September to November) when all the required information and documents are received and found in order	100.00%
Issue transcripts and testimonials to students of the former Colleges of Education and the Institute of Language in Education within 12 working days	100.00%
Effect payment of provident fund within 28 working days (August to September) and 23 working days (October to July)	98.90%
Complete processing of applications for keeping open provident fund account within 11 working days	100.00%
Issue a Certificate of Provisional Registration of A School to the school concerned within 10 working days when all required information and documents are received and found in order	100.00%
Complete processing of applications for fee increase from primary and secondary private independent schools within 10 working days	100.00%
In case of tropical cyclones or persistent rain affecting the safety of students, announce the closure of schools before 6:15 a.m. for morning classes, before 11:00 a.m. for afternoon classes and before 6:00 p.m. for evening classes	100.00%
Further Information Our Automatic Telephone Enquiry System at 2891 0088 also offers general information on our services. Comments & Suggestions You can help us to further improve our services. We have suggestion boxes in all our offices and your views are welcome. You can write to the Education Bureau at 15/F, Wu Chung House, 213 Queen's Road East, Wanchai, Hong Kong or phone us at 2892 5777.