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Frequently Asked Questions about Applying for School-based Support Services

1.
What are the responsibilities of schools participating in school-based support services?
2.
How to obtain details about individual school-based support services?
3.
How to apply for school-based support services?
4.
Why am I unable to apply for school-based support services (SBSS) after logging on to the Common Log-on System (CLO)?
5.
How to delegate and assign tasks to other school users, enabling them to process applications for school-based support services?
6.
Why can’t I find the “Delegate Task” option in the menu?
7.
What should I do if I forgot my username or password for the “Common Log-On System”?
8.
How to delete or modify a submitted application for school-based support services?
9.
How to enquire about the results of my online application for school-based support services?
10.
The school has been allocated school-based support services (SBSS). Will relevant personnel notify the school about the arrangements for the first meeting?
11.
Why is the school unable to successfully apply for school-based support service(s)?
12.
How to find out the latest application results for school-based support services?
13.
Can schools withdraw from the school-based support services (SBSS) that they have successfully applied?