Harmonious School: One-Stop Hotline and Counselling Services

• School is a place where care, concern, mutual support and respect are practised. Schools should adopt a Whole School Approach to guidance and discipline, and promote multi-disciplinary collaboration and home-school cooperation to create a safe and harmonious school environment for students to learn and grow up happily.

• The Education Bureau (EDB) has adopted a multi-pronged approach to help schools cultivate a caring school culture, including nurturing students’ proper values, cultivating in them a positive sense of inclusion and friendship, raising anti-bullying awareness among students and school staff and building a positive school ethos through school curriculum, learning and teaching resources, diversified students’ growth programmes and activities, teacher training, as well as peer mediation skills training for students.

• To further support students and parents in handling conflicts among peers or school bullying issues, and to promote anti-bullying messages, EDB has set up the “Harmonious School: One-Stop Hotline and Counselling Services” starting from 23 May 2024. The registered social worker(s) will provide students and parents with professional advice and counselling services as well as on-site school support services to promote harmonious school culture.

Details of Services

• The “Harmonious School: One-Stop Hotline and Counselling Services” are provided by Hong Kong Playground Association 
• Target: Students and parents of primary and secondary schools
• Content:
  • One-Stop Hotline and Online Counselling Services
  • On-site School Support Services (e.g. on-site consultation stations, booth games and talks)
  • Consultation and Counselling Services
  • School Case Referral
  • Borrowing of Thematic Exhibition Board(s)
  • Providing relevant information on the designated website of the Services regularly
• Telephone Hotline, WhatsApp and WeChat Number：5507 1896
• Service hours: Mondays to Saturdays (excluding public holidays) 9:30 a.m. to 9:30 p.m.

Circular Memorandum

• EDB Circular Memorandum No. 97/2024 - “Harmonious School: One-Stop Hotline and Counselling Services”

Forms for Application of Services

• Application Form for On-site School Support Services
• Case Referral Form (to be completed by school)
• Application Form for Consultation and Counselling Services (to be completed by students or parents)

Enquiry

• Hong Kong Playground Association ：2730 6618
• EDB Guidance and Discipline Section ：2863 4687

Relevant Websites

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” by Hong Kong Playground Association

       https://harmonioushotline.hkpa.hk

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” on Facebook

       https://www.facebook.com/HarmoniousSchoolHotline/

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” on Instagram

       https://www.instagram.com/harmonious_school_hotline?igsh=ZDNlZW9udzVwN2Fn